Our earth is being orbited by one thousand billion items of undelivered e-mail.

Email etiquette: 9 best practices and things to avoid

This morning I was going through a working group’s internal documents about best practices, procedures, etc. for coordinating communications between all of the group’s members, who are scattered worldwide. At one point, on the topic of email netiquette, there was a recommendation to follow the rules of a rather emphatic post, “How to correctly quote e-mails and news posts,” which is “[p]artly written by Tom Sommer.” I think it was the “correctly” part that got me going here on this blog post....

 · Laura Lis Scott